Leading a 5 Star Service Team - Dr. Bryan Williams.

When:  Feb 4, 2026 from 08:00 AM to 06:00 PM (ET)

Leading a 5 Star Service Team

Join us at Cliff House Maine this February for this high-impact workshop with service excellence expert Dr. Bryan Williams. Take your leadership and service excellence to the next level. Perfect for experienced managers ready to inspire and elevate their teams.

NEIRA Members: $349

Who Should Attend? Experienced mid-level managers and individuals preparing to transition into senior leadership roles.

Workshop Details and Agenda

About the Presenter

Dr. Bryan K. Williams is a world-renowned keynote speaker, consultant, and bestselling author known for helping hospitality professionals lead and deliver 5-star experiences. His passion for world-class service began as a busboy and grew through 17 roles with The Ritz-Carlton Hotel Company. Bryan holds multiple degrees, including a Doctor of Management in Organizational Leadership. Learn more →

Hotel Information

Cliff House Maine | Cape Neddick, ME 
Special NEIRA overnight rate: $199 + tax.

*This rate is guaranteed until January 6, 2026 or when the room block sells out.
More information

Location

Cliff House Maine
591 Shore Road
Cape Neddick, ME 03902
Event Image

Contact

Amy Gallagher

amy@neia.com

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