Workforce Development Series

The Workforce Development Series is designed for anyone passionate about HR, employee engagement, and strengthening team culture. All sessions are free and virtual - register for as many as you’d like and share with your colleagues!

Check out the 2025-26 topics and register below. 

Reigniting Your SPARK - 26 Strategies to Jumpstart 2026!

Thursday, Dec. 4 | 11:30am - 12:30pm

Presented by Gail Lowney Alofsin | Speaker, Author, Adjunct Professor, Business Development Director

Hospitality thrives when teams feel valued, connected, and inspired—and it starts with YOU. Recruitment challenges, retention pressure, and burnout can all be countered by your energy, perspective, and leadership. This engaging session offers 26 practical strategies to reignite your purpose, positivity, and performance. Strengthen communication, connection, and collaboration across all levels of your team—and reignite your own spark in the process. It’s time to refresh, refocus, and re-energize for 2026. It’s GO time!
 
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Giving Feedback That Matters: Navigating Performance Conversations with Confidence

Wednesday, Dec. 10 | 1:00pm - 2:30pm

Presented by Alissa Parks, Consultant, Coach & Trainer, HRM Services

Whether you're a seasoned leader or new to managing others, delivering performance feedback, and especially having tough conversations, can be one of the most challenging parts of the job. This interactive 90-minute webinar is designed to equip participants with practical strategies to provide clear, constructive feedback and handle difficult discussions with empathy and effectiveness. We’ll explore real-life scenarios, practice key phrases, and offer tools you can use right away. 
 
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Real-World Hospitality Insurance Claims: Lessons from the Field

Tuesday, Dec. 16 | 2:00pm - 3:00pm

Presented by Mitchell Pies, Broker, Leavitt Recreation & Hospitality Insurance

Through real-world claims case studies from the resort and hospitality industry, this webinar will help owners and operators identify common coverage gaps that can lead to costly losses. Participants will learn how to recognize potential exposures before they become claims and discover proven best practices to strengthen their insurance programs and risk management strategies. You’ll leave with practical insights to protect your property, your guests, and your bottom line.


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Next-Gen Recruiting: How AI Is Redefining the Search for Top Talent

Thursday, Dec. 18 | 2:00pm – 3:00pm
Presented by Adam Robinson, Co-Founder & CEO, Hireology
We’ve all heard the headlines... AI is coming for our jobs, AI will replace recruiters, AI is the future of hiring. In reality, AI isn’t replacing hospitality professionals; it’s empowering them. This session cuts through the hype to show how hotels are using AI to streamline repetitive tasks like writing job descriptions, personalizing outreach, automating follow-ups, and scheduling interviews so you can focus on building genuine relationships with candidates. Hear real examples from hospitality brands and leave with practical tools to hire smarter, faster, and more humanly. Discover how AI can help your team thrive in the future of hospitality hiring.

 
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The Accountability Advantage: Five Proven Steps to Build a Culture of Trust, Ownership, and Results

Thursday, January 15th | 1:00pm - 2:30pm
Presented by Quendrida Whitmore. Leadership Coach & Founder, Quendrida Whitmore Coaching & Consulting

In today’s hospitality environment, performance gaps and burnout often stem from unclear or inconsistent accountability. In this interactive 90-minute workshop, Dr. Quendrida Whitmore introduces the Accountability Advantage—a practical five-step framework to help leaders build a culture of ownership, development, and consistent results. Participants will assess their current accountability culture, learn actionable routines to strengthen clarity and follow-through, and leave with tools they can apply immediately to improve performance across their properties.

Cancellation Policy
If you need to cancel your registration, registration fees are refundable less a $30 administrative fee if cancelled by January 7, 2026. After January 7, no refunds will be issued, but substitutions are allowed.